Terms and conditions

1. General Provisions

1.1. These Terms and Conditions (the "Terms") govern the relationship between LLC Algopera (ID 406552706, address: Georgia, Tbilisi, Isani district, Vazisubani IV microdistrict, Block I, Building 8, Floor 7, Apt. 126; Algopera, we) and the user of the platform (you, the user).

1.2. The Terms apply to the website algopera.ai and to related services.

1.3. Under the Civil Code of Georgia, these Terms are standard terms. By ticking the box at registration ("I have read and agree"), you accept these Terms and the contract is deemed concluded.

1.4. If you do not accept the Terms, you cannot use the service.

2. Definitions

• Platform — Algopera's website and the services hosted on it.
• Service — automated research of tax legislation using artificial intelligence (AI).
• Question — a single query you submit on the platform and to which the system returns an answer. This is the billing unit.
• Package — a fixed-term product with a fixed number of questions.
• Balance — funds topped up in advance, from which the cost of a question is deducted.
• Non-Billable question — a question for which the system could not produce an answer supported by an official source, and which is therefore not counted.

3. Registration and Account

3.1. Registration is required to use the service. You may register as an individual or on behalf of an organisation.

3.2. You must provide accurate and current information at registration and update it promptly if it changes.

3.3. The service may be used by a legally capable individual aged 18 or over, or by an authorised representative acting on behalf of a legal entity.

3.4. Your account credentials (username, password) are confidential and it is your responsibility to protect them. All actions taken from your account are attributed to you.

3.5. One account is intended for one user. Sharing, transferring or reselling an account is not permitted. Multi-user access is governed by enterprise terms.

3.6. If you suspect unauthorised access to your account, notify us immediately at: support@algopera.ai.

4. What the Service Does

4.1. Algopera provides information about the tax legislation of Georgia. Answers rest on official sources and include a source reference.

4.2. The system works on five official sources: the Tax Code, legislative acts, subordinate normative acts, individual administrative acts, and the Revenue Service's situational guidelines (InfoHub).

4.3. The service also includes supporting tools (calculators) and storage of conversation history with your consent.

4.4. Algopera is under continuous development. Individual features may be added, changed or removed.

5. Limitations of the Service

5.1. Algopera is an information tool, not tax or legal advice. The service does not replace the professional services of an accountant, tax consultant, auditor or attorney.

5.2. Answers have no legal force. They are not an official interpretation and do not create a binding position before the Revenue Service or a court.

5.3. Algopera is not affiliated with the Revenue Service or any other state body and does not act on their behalf.

5.4. The AI system may make mistakes. Although answers rest on official sources, inaccuracy, incompleteness or outdated information cannot be excluded. Always check the referenced primary source before any important decision.

5.5. The decision and the responsibility are yours. Any decision you make on the basis of information obtained through the service is your responsibility.

5.6. The service does not include:

• completing or filing returns;
• communicating with the Revenue Service on your behalf;
• non-tax legal matters;
• accounting services.

6. Permitted and Prohibited Use

6.1. The service may be used for lawful purposes only.

6.2. The following are prohibited:

• sending bulk requests by automated means (bots, scripts, scrapers);
• systematically extracting or copying platform content, or using it to build a competing product;
• sharing an account or reselling access to the service;
• circumventing, testing or load-testing the platform's security without our consent;
• entering another person's personal or confidential data without the necessary right to do so;
• using the platform for unlawful, abusive purposes or in breach of third-party rights.

6.3. If you breach this section, we may restrict or suspend your access. Before suspending access we will notify you and give you a reasonable period to remedy the breach, unless the breach causes harm to security or to other users.

7. Prices, Packages, and Balance

7.1. The service is paid. The billing unit is a single question.

7.2. Fixed-term packages. 1, 3 and 6-month packages with a fixed number of questions are available. Package questions are valid for the duration of the package and do not carry over to the next period.

7.3. Balance (pay per question). One question costs ₾1.50. The minimum top-up is ₾10.00. A balance never expires.

7.4. Enterprise terms are set out in a separate agreement.

7.5. All prices are stated in Georgian Lari and include VAT.

7.6. Current prices are shown on the pricing page. A price change does not apply to a package already purchased or to a balance already topped up.

8. Non-Billable Policy

8.1. If Algopera cannot find an answer based on an official source, or cannot support it with a citation, that question is not counted — nothing is deducted from your balance and nothing is taken from your package allowance.

8.2. In such cases the system tells you directly that it could not find sufficient grounds.

8.3. Non-Billable status is determined automatically by the system. If you believe a question was counted in error, write to support@algopera.ai — we will review your claim within 10 business days.

8.4. The Non-Billable policy concerns billing only. It is not a guarantee that an answer is correct.

9. Trial Period

9.1. New users receive a free trial period with a set number of free questions, as stated on the pricing page.

9.2. A bank card is required to activate the trial. Nothing is charged during the trial period.

9.3. If you selected a package when activating the trial and do not cancel before the trial ends, the cost of the selected package is charged automatically once the period ends. You can cancel at any time from your profile.

9.4. The trial is granted once per user. Obtaining repeat trials through duplicate or artificially created accounts is not permitted.

10. Payment

10.1. Payment is possible by bank card (through an external payment provider) or by bank transfer.

10.2. For card payments you are redirected to the provider's page. We neither store nor see full card details.

10.3. For bank transfers, the service is activated once the transfer is confirmed, within 2 business days.

10.4. Your payment confirmation and payment history are available in your profile.

11. Right of Withdrawal and Refunds

11.1. If you are a consumer within the meaning of the Law of Georgia on the Protection of Consumer Rights, you have the right to withdraw from a distance contract within 14 calendar days, without giving any reason.

11.2. Immediate start of the service. When you buy a package, top up your balance or activate the trial, you request that the service be made available immediately. You confirm this separately on the payment page. You understand that you lose the right of withdrawal once the service has been fully provided.

11.3. If you withdraw within 14 days, you will be refunded the amount paid less the value of the questions already used. For a balance, the value of a question is ₾1.50; for a package, the corresponding per-question value of that package.

11.4. Refunds are made using the same payment method, within 14 calendar days of receiving your request.

11.5. Send your request to: support@algopera.ai.

12. Intellectual Property

12.1. The platform, its software, design, logo and the brands Algopera Tax and Algopera Customs are the property of Algopera and are protected under Georgian law.

12.2. The text of laws, normative acts and official interpretations on which answers are based are public sources, and Algopera claims no rights over them.

12.3. The answer you receive is yours. You may use it in your professional work, in your dealings with clients, and in internal documents.

12.4. Systematically extracting answers, or using them to build a competing product, is prohibited.

12.5. Content you enter (questions, documents) remains yours. How it is processed is described in the Privacy Policy.

13. Availability of the Service

13.1. We aim to keep the service continuously available, but we do not guarantee uninterrupted operation.

13.2. The service may be temporarily suspended for maintenance, updates, infrastructure problems or force majeure. We will give advance notice of planned maintenance.

13.3. If the service is unavailable for an extended period through our fault, the term of a fixed-term package will be extended accordingly.

14. Limitation of Liability

14.1. The service is provided "as is".

14.2. Algopera is not liable for damage arising from decisions made on the basis of information obtained through the service — including tax fines, late-payment interest, additional assessments or lost profit.

14.3. In any event, Algopera's liability is limited to the amount the user paid during the 6 months preceding the claim.

14.4. These limitations do not apply to damage caused intentionally or through gross negligence, nor in cases where the law prohibits limiting liability.

15. Suspension and Termination of an Account

15.1. You may delete your account at any time.

15.2. We recommend using any remaining balance or package questions before deleting your account. After deletion, unused balance and package questions are forfeited, except in the case provided for in Section 11.

15.3. We may suspend or terminate an account for a material breach of these Terms. We will give advance notice, unless delay would cause harm.

15.4. Data retention after account deletion is governed by the Privacy Policy.

16. Personal Data

16.1. We process personal data in accordance with the Privacy Policy, which forms an integral part of these Terms: algopera.ai/en/privacy-policy

17. Changes to the Terms

17.1. We may change these Terms. We will publish the updated version on this page and update the date.

17.2. We will notify you by email of material changes at least 14 days in advance. If you do not agree with a change, you may terminate the contract within that period.

17.3. Changes do not apply to a package already purchased until its term expires.

18. Governing Law and Disputes

18.1. These Terms are governed by the law of Georgia.

18.2. In the event of a dispute, the parties will first attempt to resolve it by negotiation. Write to support@algopera.ai — we will reply within 10 business days.

18.3. If no agreement is reached, the dispute will be heard by the courts of Georgia, under the rules of jurisdiction established by law.

18.4. Consumers also have the right to apply to the Competition and Consumer Protection Agency.

19. Miscellaneous

19.1. If any provision is held invalid, the remaining provisions stay in force.

19.2. Our failure to exercise a right immediately does not constitute a waiver of that right.

19.3. Communication takes place by email. A message sent to the address you have provided is deemed received.

20. Contact

• General enquiries: support@algopera.ai
• Privacy: privacy@algopera.ai
• Address: Georgia, Tbilisi, Isani district, Vazisubani IV microdistrict, Block I, Building 8, Floor 7, Apt. 126